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FAQ

PACKAGING

Q: Do you stock any items other than what is shown on your website?
A: Yes. The stock options you see on our website are strictly what we carry in our own warehouses. Kaufman Container works with hundreds of suppliers that offer stock options as well, which we can offer to you at competitive pricing. If you do not see what you are looking for from our warehouse stock options, please contact us so we can help you find what you are looking for.

Q: I canít find what I need on your website. Is that all you offer?
A: No. In fact, Kaufman Containerís offerings are so vast that it would be impossible to show you all the different packaging options we can provide to you. We work with hundreds of domestic and global suppliers in order to find exactly what you are looking for. Just some of the things we can offer to you include bottles, jars, tubes, closures, dispensing options, tubs and pails, and so much more. We are dedicated to finding exactly what you are looking for. Please donít hesitate to contact us personally to discuss you intricate packaging needs.

Q: Do you have a minimum order?
A: Yes, the minimum order for all locations is $250. Our stock bottles options can be purchased in full case quantities. The corresponding closures will be sold to match the bottle quantities. All items sold do not include freight charges incurred.

Q: What form of payment do you accept?
A: We gladly accept Visa, Mastercard, Discover, and American Express. All orders placed can be paid in advance with a business check, money order or wire transfer. Kaufman Container is also able to establish credit terms for applicable companies. contact us today to learn about all of our different payment options.

Q: Can I apply for credit terms?
A: Yes, you will need to complete our credit application which can be provided from one of our Account Managers. We require a minimum of 3 references, plus your banking information and a signed approval. Please note that when applying for credit terms, this can take up to 2-3 weeks depending on the response time from your references. Our terms are Net 30 beginning the day your goods ship. First order requirements are 50% down with the balance being due in net 30 days. If payment is timely, the account could be established to net 30 for your next order.

Q: How do I get pricing information?
A: Pricing for all products and services are available through an Account Manager at 1-800-824-4119.

Q: Can I get samples of the packaging I am interested in?
A: Yes, we are happy to provide you with the samples you need. Please contact one of our Account Managers at 1-800-824-4119 or email us at sales@kaufmancontainer.com for all your sampling inquiries.

Q: Do you have a show room?
A: We would be happy to show you our stock components or some of our custom molds available at our Cleveland or Minneapolis facility.

Q: Are the closures I am ordering packed with the bottles?
A: All components are packed in individual cartons. The variety of our inventory and our customersí needs require us to stock our inventory in separate cartons.

Q: Can I get other colors besides what is shown on your website?
A: Our inventory is stocked with white or natural. However, we have the ability to provide a range of color options for you to choose from subject to minimum order requirements. This varies depending on the item you are interested in. Please contact us for additional information.

Q: I have a unique design for my packaging. Are you able to create a custom mold?
A: Absolutely. Kaufman Containerís professional staff has developed customized packages to meet the specific needs of our customers. Our package development and project management teams are able to walk you through the entire process, from concept to completion. Please contact us today if you are interested in building a custom package. Kaufman Container also has a library of over 100 unique bottle molds for our customers to use. To learn more about these Kaufman-owned bottles, click here.

Q: How do I know if my product is compatible with your packaging?
A: You should always test your product with the samples we provide you. Kaufman Containerís technical staff can also provide assistance and recommendations on the best package for your product. We make no guarantee for any intended use and specifically caution that many products are not compatible with certain plastics, glass or metals. All customers will assume full liability for package compatibility with your product.

Q: Do you have certain quality standards?
A: Yes, we have our own Quality Assurance department as well as a Project Management team which reviews each package and design to ensure that your specifications are met. Kaufman has created formal documented Quality Assurance programs, including a two-tier documented system that follows ISO 9000 Standards, a Quality Assurance Manual, and a Standard Operating Procedures Manual. For more information on our quality standards, click here.

Q: Do you have a stocking program?
A: We can create a stocking program that ensures you just-in-time service for the products you need.

Q: What if I order the wrong item? Can I return it?
A: If the item is a stock item, we can issue to you a RGA (Return Goods Authorization) number before any product is returned. You would be responsible for all freight charges and you will be charged a 20% restocking charge.

Q: Do you only service companies in the Midwest?
A: No, Kaufman Container has customers throughout North America, as well as internationally. While our facilities are located in the Midwest, we have sales representation from East to West coast and everywhere in between. We are happy to provide your packaging regardless of your location. Please contact us today.

WAREHOUSING AND TRANSPORTATION

Q: How large are your warehousing facilities?
A: Kaufman Container has two separate warehousing facilities in the Midwest with a combined total of 220,000 square feet of storage space. The largest of the two is at our corporate headquarters in Cleveland, Ohio. Our other warehousing facility is located in Minneapolis, MN.

Q: How many shipping docks do you have?
A: We have a total of 19 shipping docks - 16 in Cleveland and 3 in Minneapolis.

Q: What are your hours for receiving?
A: Our shipping and receiving hours are as follows:

Cleveland 7 am - 3 pm
Minneapolis 7 am - 3 pm

Q: Do you use your own trucks for making shipments?
A: Yes, Kaufman Container has our own transportation department and will deliver locally up to 50 miles from our facilities, subject to standard shipping charges. Beyond that, we can make arrangements to meet your shipping requirements. Please feel free to contact us for further details.

Q: Do you ship outside of the USA?
A: Yes, we can export your product. Any good shipped outside the USA is the sole responsibility of the customer for any and all duties and/or customs fees. We also bring in many global packages from overseas. For more information on our overseas shipping capabilities, please contact us today.

Q: How quickly can I expect an order to be shipped?
A: Each product we offer has different shipping requirements and availability. To find out when you can expect to receive your order, contact a customer service representative today.

Q: Is freight included in my orders?
A: All orders placed with Kaufman Container can be shipped using our freight coordinator or one of your preferred carriers. All freight charges will be billed as a separate item on the invoice.

DECORATION AND SPECIAL SERVICES

Q: What are your decorating capabilities?
A: Kaufman Container offers a variety of in-house decorating capabilities. Our services include silk screening glass, plastic and aluminum containers, hot stamping, pressure sensitive labeling and heat shrink labeling.

Q: Do you have filling capabilities?
A: We do not have in-house filling capabilities but can provide you a list of contract fillers that we work alongside to meet your specific requirements.

Q: Do you have an in-house graphics department?
A: Yes, our graphics department is on staff at our Corporate Headquarters in Cleveland, Ohio to help you with your needs. Contact a customer service representative for information and pricing.

Q: Do you have an on-site production facility to decorate my containers?
A: Yes, Kaufman Container has two decoration facilities - one in Minneapolis, MN and one in Cleveland, OH. Our capabilities include screen printing, labeling (shrink and pressure sensitive), hot stamping and ACL glass printing. For more information on our decoration, click here.

Q: How do I know how much of a container I can label or screen print?
A: Kaufman Container can assist you by providing decoration drawings of the area which can be labeled or printed. Our experts are able to guide you through the decoration process in order to ensure you receive the exact look you need. Contact an account manager to request more information on these services.

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